Quick answer
Put urgent, frequently requested information first: contact details, Wi-Fi, access and safety. Then explain the property, local area and departure in short searchable sections.
Design for scanning
Guests rarely read a welcome book front to back. Use a contents page, descriptive headings, short instructions and photographs where orientation matters.
Cover the complete stay
Include check-in, parking, heating, hot water, bins, appliances, quiet hours, emergency information, local essentials and checkout.
- Host contact and backup contact
- Wi-Fi network and password
- Property-specific safety information
- Clear departure checklist
Keep it current
Review links, restaurant suggestions and operating instructions regularly. Add a “last updated” date so co-hosts know which version is live.
Common questions
Digital or printed welcome book?
Both works well: a digital copy before arrival and a concise printed copy in the property.
Should rules appear in the welcome book?
Yes, but important booking conditions should also be clear before guests reserve.